Dark Mode

Role
Principal Product Manager
2025
for Zendesk

Dark Mode for Zendesk's Ticket UI was championed by 1,200+ users to improve accessibility and reduce eye strain. It's the fastest adopted product at Zendesk to date.

Beyond meeting customer needs, this strategic initiative addressed critical internal challenges, modernized our design system architecture and reduced technical debt, and transformed siloed workflows into collaborative processes between design system and product teams.

Fastest adopted product at Zendesk
60K+ agents using dark mode
Screenshot 2025-04-25 at 11.18.05 AM.png