Dark Mode
- Role
- Principal Product Manager
2025
for Zendesk
Dark Mode for Zendesk's Ticket UI was championed by 1,200+ users to improve accessibility and reduce eye strain. It's the fastest adopted product at Zendesk to date.
Beyond meeting customer needs, this strategic initiative addressed critical internal challenges, modernized our design system architecture and reduced technical debt, and transformed siloed workflows into collaborative processes between design system and product teams.
- Fastest adopted product at Zendesk
- 60K+ agents using dark mode