Dark Mode for Zendesk's Ticket UI was championed by 1,200+ users to improve accessibility and reduce eye strain. It's the fastest adopted product at Zendesk to date.
Beyond meeting customer needs, this strategic initiative addressed critical internal challenges, modernized our design system architecture and reduced technical debt, and transformed siloed workflows into collaborative processes between design system and product teams.
Top Project Achievements:
Results:
Dark mode on Zendesk Agent Workspace
Internal announcement video to get Zendesk employees excited
Strategic Leadership & Stakeholder Management:
Technical & Cross-functional Execution: